Shipping and Customs
We ship all over the world. Just enjoy our service, we’ll ship the orders directly to you, wherever you are located.
When will my order be processed?
All orders are handled and shipped from our international warehouses. Please allow extra time for your order to be processed during holidays and sale seasons. We process orders between Monday and Friday. Orders will be processed within 3-5 business days from the order date and shipped the next day after the processing day. Please note that we don't ship on weekends.
How long will it take to receive my order?
Once you place your order, please allow 3-5 business days to process your orders. After that, it will take 12 - 20 business days aprox for delivery in the United States, and 15-30 business days for international orders (depending on location).
(a) For USA, Canada, Australia customers, it takes about 7 to 14 business days.
(b) For United Kingdom, France, Germany, Italy, Spain, and most other European Countries, it may take 7 to 20 business days.
(c) For customers in South America, it may take 15 to 30 business days.
(d) For other countries, it may take 15 to 25 business days.
Will I be charged with customs and taxes?
The prices displayed on our site are tax-free in US Dollars, which means you may be liable to pay for duties and taxes once you receive your order. Import taxes, duties and related customs fees may be charged once your order arrives at its final destination, and are determined by your local customs office. Payment of these charges and taxes are your responsibility and will not be covered by us. We are not responsible for delays caused by the customs department in your country. For further details of charges, please contact your local customs office.
How we send orders?
We offer 3 kinds of shipping methods: flat rate method, standard shipping and expedite shipping method. 27 kinds of different carrier to meet your needs. For Flat Rate shipping, we ship your package by post office which takes about 7 to 25 business days to most countries in the world. For Standard Rate shipping, we ship your package using an express mail service, this generally takes 5-10 business days to almost any country in the world. For Expedited Rate shipping, we can ship by DHL depending on the destination location.
We offer shipping insurance (for a small nominal fee) to protect your package against any loss or damage during transit, however this is completely optional. If you purchase insurance, we are responsible for the safety of the package during transit and will provide you with associated after-sale services. If no insurance has been purchased, this will be reflected in the after-sale support.